Fulfillment Committment

Fulfillment Committment


FREE Economy Shipping through USPS Ground Advantage

Order select items by 1 p.m. ET Mon-Fri, get them in 5-7 business days.

Standard Shipping

  • Order by 1 p.m. EST, you will get it in 3-5 business days (Mon-Fri).
  • Excludes holidays and devices listed in the delayed shipping section above.
  • Weekend deliveries are currently unavailable.

Overnight Shipping

  • Order by 1 p.m. ET Mon–Fri, get it the next business day. Note: Because of the impact of COVID-19 on our carriers, your order may arrive later than usual.
  • Excludes holidays and devices listed in the delayed shipping section below.
  • Orders placed after 1 p.m. on Friday or any time Saturday or Sunday will deliver in 2 business days.
  • Weekend deliveries are currently unavailable. 

Additional Processing

Some orders require additional processing. For example:

Credit authorization:

 

  • Insufficient or inaccurate information provided 
  • Incomplete payment 
  • Additional validations

Product Custimizations

  • Product Requiring specific kitting
  • Prouct with testing requests outside our standard testing processes
  • Product requiring SIM/Serial configurations

Wholesale Bulk Orders

  • If you are a larger wholesale buyer with multiple products contact your sales representative upon order or quote approval for shipping times
  • For freight pickup, your weights and dimensions will be available once your order prep is complete and will be provided by your sales representative.
  • All orders are shipped FOB Shipper.  Once product is picked up by your freight company Buybackstore is not responsible for loss or damage in transit.
  • For FOB Destination orders special arrangements are made and all orders must be fully insured at your expense.

Returns Processing

  • All orders are tracked and information on their status is provided in the account section of our website.  
  • Simply drop down to My Account / Sales Orders for all information
  • If your order is processed from muliptle warehosues you will see delivery tickets from each fulfillment process
  • Returns can be processed through the My Account page.
    • Note:  There are no returns allowed on product sold as-is for parts consumption (ie. Failed Product, FMIP/Google Locked product)
    • These items are sold as-is where-is no exceptions
    • IMEI matching is required for all device returns.  
    • Customer abused items or water damaged items are not accepted for return.